Refund policy

Returns and Refunds Policy

Last updated: October 23, 2026

How to contact us

To cancel an order or request a return, email kinceoficial@gmail.com with your order number and a clear statement of your request. You do not need to give a reason when exercising a statutory right to cancel. Please contact us for return instructions; this does not make statutory cancellation dependent on our approval. Our business address is Rua Clovis Pereira de Freitas, 135, Vila Velha, Espírito Santo, 29100-625, Brazil.

United Kingdom customers

For eligible online purchases, you may notify us that you wish to cancel within 14 days starting the day after you receive the goods. If one order is delivered separately, the period starts after you receive the last item. You then have a further 14 days after notifying us to send the goods back.

For a full-order statutory cancellation, we refund the item price and the cost of our least expensive standard outbound delivery option. Additional costs for an upgraded delivery service are not refundable unless required by law. You bear the direct cost of a change-of-mind return, including international postage to Brazil; contact us for instructions. We bear reasonable return costs for faulty, damaged or incorrectly supplied goods where required by law.

We issue statutory cancellation refunds within 14 days after receiving the returned goods or evidence that you sent them back, whichever is earlier. We use the original payment method unless you expressly agree otherwise, without a refund fee. We may make a lawful deduction for diminished value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods. Please return included accessories and packaging where reasonably possible; missing packaging alone does not remove statutory rights.

Any legal exception, such as goods genuinely made to your specifications or clearly personalised, applies only where legally valid and disclosed before purchase. We do not impose a blanket no-return rule on jewellery or earrings. Rights relating to faulty or misdescribed goods are unaffected.

United States customers and other mandatory rights

Returns, cancellations and remedies required by applicable federal or state law will be honoured. This policy does not promise an additional voluntary change-of-mind or size-exchange period for US purchases. Contact us before ordering if you need a voluntary return or exchange arrangement. Any separately advertised return promise for your purchase will be honoured.

Faulty, damaged, incorrect or missing items

Email us as soon as reasonably possible with your order number and a description of the issue. Photos may help us investigate, but are not a condition that removes your legal rights. We will provide the repair, replacement, price reduction, refund or other remedy required by applicable law. No short reporting deadline in this policy limits statutory remedies.

Before dispatch and shipping delays

Contact us promptly if you wish to cancel before dispatch. If we cannot dispatch within the promised 1–2 business days after payment confirmation, we will notify you and offer a revised dispatch date or cancellation of the unshipped order with a prompt refund. Cancellation rights after dispatch remain subject to applicable law.

Exchanges and payment processing

We do not guarantee a separate voluntary exchange programme. Contact us to discuss available options; your statutory remedies remain unaffected. Your bank or payment provider may need additional processing time after we issue a refund. If a refund is missing, contact us so we can help trace it.

Nothing in this policy excludes or restricts mandatory consumer rights, including any non-waivable protections that apply to a cross-border purchase. Kince is operated by Kince company LTDA, CNPJ 41.312.916/0001-64.